Universal Credit Training Improves Tenant Support & Maximises Revenues

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Universal Credit Training & Advice for Landlords
Access direct payments
Maximise rental revenues
Support tenants effectively
Make successful challenges
Improve tenancy management
Minimise rental arrears


Last updated 5 March 2021

All training is available online

We deliver training via Zoom or Microsoft Teams software to comply with current Government guidance in the UK.

We are not completing classroom training until Government restrictions ease.

We train all landlord sectors

Our training expertise is recognised by all types of housing providers.

  • Housing Associations & Councils
  • Private Landlords & Agents
  • Charities & Professional Bodies

Choose the training that suits you

Choose the training format most convenient and practical for you, your team or your organisation. Currently, all our training is conducted online in line with coronavirus guidance.

  • Online Group
    • Foundation courses
    • Advanced courses
    • Webinar based
    • Trainer only option
  • Custom Training
    & Consultancy
    • 1 to 1 & small groups
    • Webinar based
    • Custom content
    • Flexible format
Your training is developed by the UK's leading Universal Credit expert

Bill Irvine

  • More than 30 years' experience working in social housing, benefits advice, appeals, and revenues collection.
  • Housing Benefit and Universal Credit trainer for 10 years.
  • Former Housing Benefit adviser to UK Government.
  • Trains, advises and represents housing providers in social, private & charitable sectors.
  • Founder of Universal Credit website with over 1,200 registered members.

We work with...

  • Chartered Institute of Housing

  • National Residential Landlords Association

  • LandlordZONE

  • Policy in Practice.

Master Universal Credit

Your training will give you the confidence and the knowledge to manage Universal Credit . Secure your rental revenues by developing the skills to support and advise your tenants.

What training delegates say

See what actual delegates have to say about the quality of the training they receive.

  • Bill came along to The Community Housing Group to talk to Neighbourhood Officers, Arrears Team and Financial Inclusion Team about Universal Credit. His knowledge on the subject ensured that a complex issue was made easier to understand by the frontline staff in order for them to explain and support residents. I would definitely recommend his training courses.
    Helen Zinzan
    Community Housing Group
  • We have recently had Bill train our frontline staff. The sessions were extremely informative. The feedback from staff has been excellent. The sessions were relaxed, informal with plenty of opportunities for discussion. Bill has vast knowledge and experience to draw on, the real life examples of cases is particularly useful to put things into context. I look forward to further sessions in the coming months.
    Joy Watson
    Hillcrest Group
  • I cannot recall such an overwhelmingly positive reaction to a training course. Even staff who questioned why they were asked to attend have reported that they found the course very interesting and entertaining. Thank you for all your effort and I am really pleased and heartened that my colleagues engaged with the subject.
    John Roach
    Magenta Living

Contact us

If you want further information on how are training could help your organisation with Universal Credit please contact us